Ever needed to switch 3PLs and find a new carrier in a matter of weeks due to policy changes? This has been the reality for many brands in 2025, and was no different for this DTC rug brand.
This brand was already established in the US but needed to launch in Canada before their inventory hit the port. They needed a big & bulky logistics partner who could prove themselves worthy of handling their carefully built customer relationships in a new country, quickly.
The Partnership Pressure
When you’re an established brand switching 3PLs and carriers, the stakes are different but just as high. Your customers already have expectations. Your reputation is already on the line. One shipping disaster with a new partner could undo years of relationship building.
Proving Ground
We knew we had to earn their trust one order and delivery at a time. Those first 500 shipments weren’t just deliveries – they were our audition for a long-term partnership.
First 500 Success Metrics:
- 3 day average delivery (immediately outperforming their previous carrier)
- 35% cost savings (instant ROI on the switch)
- 500 parcels, zero issues (flawless transition record)
- Carbon-neutral promise delivered (from shipment number one)
The Partnership Payoff
This DTC rug brand discovered that switching 3PLs and carriers doesn’t have to mean switching standards. Sometimes it means raising them while cutting costs, all made possible thanks to GoBolt’s vertically integrated network of first-party fulfillment and delivery.
